Frequently Asked Questions
Commercial & Office Cleaning - FAQs
What is included in a standard commercial office clean?
A standard office clean typically includes emptying bins, dusting and wiping down all desks and surfaces, vacuuming carpets, mopping hard floors, and thoroughly cleaning and sanitizing kitchenettes, breakrooms, and restrooms. We also tailor our checklists to meet the specific needs of your facility.
How often should an office be professionally cleaned?
This depends on the size of your team and the nature of your business. For small offices, a weekly or twice-weekly clean is often sufficient. For medium to large offices, or high-traffic areas like medical centers and retail spaces, we highly recommend daily or alternate-day cleaning to maintain strict hygiene standards and a professional appearance.
Do you require a long-term lock-in contract?
No, we believe in earning your business through the quality of our work, not through restrictive contracts. We offer flexible, ongoing service agreements that can be adjusted or paused as your business needs change.
What is the difference between standard office cleaning and a deep clean?
Standard cleaning covers the routine, day-to-day maintenance required to keep your workspace hygienic and presentable (vacuuming, wiping desks, bathroom sanitation). A deep clean targets hard-to-reach areas and long-term buildup, including tasks like washing interior windows, steam cleaning carpets, scrubbing tile grout, and disinfecting high-touch points like keyboards and air vents.
Do you clean sensitive office equipment like computers and monitors?
Yes, our staff are trained to carefully clean and dust around sensitive electronic equipment without causing damage or disrupting your workstation setups. We use specialized, anti-static microfiber cloths for screens and keyboards.
How much does commercial cleaning cost in Melbourne?
Commercial cleaning pricing varies based on the size of your premises, the frequency of the cleans, and the specific services required. We don’t believe in hidden fees or one-size-fits-all pricing. Contact us for a free, no-obligation site visit, and we will provide a transparent, customized quote tailored to your budget.
Scheduling & Operations FAQs
Can you clean outside of regular business hours?
Yes, we offer highly flexible scheduling. We can arrange to clean your premises early in the morning, late in the evening, or on weekends to ensure there is minimal disruption to your daily operations and staff.
Can you clean during business hours without disrupting my team?
Absolutely. If you prefer daytime cleaning, our team is trained to be discreet, quiet, and highly respectful of your staff and clients. We work efficiently around your team’s workflow.
How do you handle keys and building security?
We have strict key management and security protocols in place. Keys and alarm codes are kept secure and are only accessible to the specific team members assigned to your property. We always ensure your premises are securely locked and alarmed when we leave.
What areas in Melbourne do you service?
We service a wide range of areas across Melbourne, including the CBD, inner suburbs, and greater metropolitan areas.
How do I get a quote for my business?
Getting a quote is easy! Simply contact us via our website form or call us on 1300 591 550. We can arrange a free, no-obligation on-site visit to assess your specific cleaning requirements and provide a tailored estimate.
General Cleaning & Compliance FAQs
Are your cleaners insured and police-checked?
Yes, absolutely. All of our cleaners are fully insured, police-checked, and thoroughly vetted. We take the security of your premises very seriously, so you can have complete peace of mind when our team is on-site.
Do I need to provide cleaning equipment or supplies?
No, you don’t need to worry about a thing. Supa’s Cleaning provides all of our own professional-grade equipment and eco-friendly cleaning products to ensure a high-quality, safe, and hygienic clean every time.
Are your cleaning products safe for the environment and my staff?
Yes, we prioritize the health of your staff and the environment. We use eco-friendly, non-toxic, and biodegradable cleaning solutions wherever possible, ensuring a safe workspace without compromising on cleanliness.
What happens if I am not satisfied with the cleaning?
We offer a 100% Satisfaction Guarantee. If you are not completely satisfied with any aspect of our service, simply let us know, and we will return to re-clean the area free of charge.
How do you ensure quality control?
We maintain our ‘Supa Standard’ through regular site inspections, open communication with our clients, and ongoing training for our staff. We also use a dedicated checklist for your specific premises to ensure no detail is ever missed.
